In any career, sometimes the experts in that field forget what it’s like to be …not the expert. That’s why we decided to make this video. Sure, we know the process but not everyone does and we want to take away the uncertainty and guesswork.
The first visit is very similar for everyone: gather information and diagnose. We’ll need all your information so that we can best determine the current status of your heath, look for warning signs of developing issues and what preventative measures may be taken to avoid future problems.
The first point of contact is usually a phone call. You’ll speak to one of our administrative staff who’ll assess your immediate needs. After booking an agreeable date and time, all that remains is to show up at the office slightly early to complete medical forms.
Our office is very close to chart-less and paperless. Our patients’ records are stored electronically in redundant storage devices and guarded behind several hardware and software firewalls. That means your medical forms will be completed electronically, as well. After meeting you, one of our admin staff will hand you an iPad that is ready to record all of your information – contact, medical history, medications, financial… It’s as simple as checking the right boxes and signing the end of the page. Our staff knows all about the process; should you have any problems, simply ask and they will be happy to help. From then on, your information remains there; you simply update any changes.
When a hygienist or assistant calls your name, you’ll be guided to a room and a comfortable chair where there will be an examination and possible X-rays. The hygienist, assistant and Dr. Lord will discuss any restorative or preventative measures that may be needed as a result of the findings. Dr. Lord will meet you and present the diagnostic details and, if needed, all of the options available to insure your continued health.
After that, you’re a SDC patient! We’re always excited to meet new people; we’ve developed some great relationships with most of our patients and we look forward to even more.
On a personal note: this blog post is written by Dave Kerr, Director of Operations at Sims Dentistry Conroe. If you have any questions or comments, I’d love to hear from you. Leave a comment below or privately email me at Dave@SimsDentistry.com.